Q: What is your return policy?
A: Our return policy allows you to return unworn and unused items within (5) days of purchase for a full refund or exchange. Please refer to our Returns and Exchanges page on our website for detailed instructions.
Q: How long does shipping take?
A: We strive to process and ship orders within 1-2 business days. Shipping times may vary depending on your location and the shipping method chosen at checkout. Typically, domestic orders within the same country arrive within 3-7 business days.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal. You can select your preferred payment method during the checkout process on our website.
Q: Do you offer international shipping?
A: Not at this time.
Q: How can I track my order?
A: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number on our website or the shipping carrier's website to track the status of your package.
Q: Can I cancel or change my order?
A: We understand that circumstances may change. If you need to cancel or make changes to your order, please reach out to our customer support as soon as possible. We'll do our best to accommodate your request, but please note that order modifications may not be possible if the order has already been shipped.
Q: Do you offer discounts or promotions?
A: Yes, we periodically offer discounts and promotions. You can subscribe to our newsletter or follow us on social media to stay updated on the latest offers. Additionally, we may have seasonal sales and special promotions throughout the year.
Q: How do I contact customer support?
A: You can contact our customer support team by phone, email, or through the contact form on our website. Our support representatives are available during business hours to assist you with any inquiries, concerns, or feedback you may have.